Dogbert’s Rule #3
The problem is not a lack of resources; it’s a lack of meetings
Do you feel like your call center follows Dogbert’s 3rd rule from Ten Rules for Management when it comes to the number of meetings you and your fellow managers attend on any given week?
Remember Dogbert’s Management handbook from Scott Adams? While the book was written over a dozen years ago, I still shake my head at how some parts still ring true.
Call center managers spend hours every week in meetings. Some would say we spend many unneeded hours in meetings but the fact remains.
Call centers, conference calls, and meeting go hand in hand.
What’s a manager to do? Here are a few tips on managing meetings that just might make your meetings go a little smoother and keep everyone focused.
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