Who’s Training Your Call Center Agents? (Funny Video)

Watch The Video and Answer This Question?

Who’s actually training your call center agents?

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PS – Check out these call center performance focused modules…

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About The Author

Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.