Who’s Training Your Call Center Agents? (Funny Video)

Watch The Video and Answer This Question?

Who’s actually training your call center agents?

[Content protected for Pip, Bronze, Silver, Gold, Platinum members only] Register Here…

PS – Check out these call center performance focused modules…

Leading For Results - Setting Goals and Expectations
Leading For Results - Setting Goals and Expectations

This module explains the importance of goal setting, clarifies goals and objectives, helps identify your goals, and describes methods of monitoring progress toward attaining goals.
Regular Price: $14.95
Add to Cart


Leading For Results - Coaching
Leading For Results - Coaching

This module presents the coaching skills required by supervisors in order to help develop their subordinates’ potential. Two key areas of focus include, coaching for improved performance and coaching to confront poor performance.
Regular Price: $14.95
Add to Cart


Leading For Results - Communication Skills 101
Leading For Results - Communication Skills 101

This module describes how using human relations skills and interpersonal skills will help individuals succeed.
Regular Price: $14.95
Add to Cart


Leading For Results - Communication Skills 102
Leading For Results - Communication Skills 102

This module describes the communications process and examines communications styles. Helps you identify the best for you.
Regular Price: $14.95
Add to Cart


Leading For Results - Communication Skills 103
Leading For Results - Communication Skills 103

This module describes how to build trust with constructive self-disclosure and how to use the Johari Window communication model to discover more about yourself.
Regular Price: $14.95
Add to Cart


Leading For Results - Delegation
Leading For Results - Delegation

This module explains what is involved in the delegation process. You will learn why some supervisors are reluctant to delegate, and how to delegate work appropriately.
Regular Price: $14.95
Add to Cart


Leading For Results - Listening Skills
Leading For Results - Listening Skills

This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills.
Regular Price: $14.95
Add to Cart


Leading For Results - Managing Discipline
Leading For Results - Managing Discipline

This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations.
Regular Price: $14.95
Add to Cart


Leading For Results - Positive Leadership
Leading For Results - Positive Leadership

This module demonstrates the difference between influence and authority, makes the connection between self-esteem and success, helps develop motivational strategies, and helps develop skills in dealing with change.
Regular Price: $14.95
Add to Cart


Leading For Results - Stress Management
Leading For Results - Stress Management

All leaders need this module. Learn to recognize stress and how to appropriate deal with it. By doing so, your career will be much more engaging and prosperous.
Regular Price: $14.95
Add to Cart


Leading For Results - Team Building 101
Leading For Results - Team Building 101

This module explains teamwork and discusses characteristics of effective team building, describes how members of a work group can contribute to team building, and identifies four levels of empowerment.
Regular Price: $14.95
Add to Cart


Leading For Results - Team Building 102
Leading For Results - Team Building 102

This module outlines how to use team-building strategies. By the end of this module, participants will be able to: Develop an action plan for team building and Utilize the Characteristics of an Effective Team Member.
Regular Price: $14.95
Add to Cart


Leading For Results - Time Management
Leading For Results - Time Management

This module teaches you how to analyze your current time management skills. You will learn how to determine which areas need improvement and how to develop a detailed action plan to achieve the improvements.
Regular Price: $14.95
Add to Cart


Leading For Results - Understanding Individual Behavior
Leading For Results - Understanding Individual Behavior

This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.
Regular Price: $14.95
Add to Cart


I hope you enjoyed this content. If you did, please share, using the share buttons at the bottom of this page or the buttons to your left.

Additionally, what makes Call Center Best Practices so valuable is the number of top call center experts’ visiting the site. So if you get a chance, please leave a comment or a question.

To Your Success,

Greg Meares


PS – As a call center professional you know the value of both call center leadership training and customer centric call center tools. Make sure you learn more about both of these gems.


Strep To Call Center

Speak Your Mind

*

Strep To Call Center