When Accepting Constructive Feedback Is a Problem

February 27, 2009 by Admin  
Filed under Call Center Supervisor

Introduction

Sometimes, feedback can be a hard pill to swallow, no matter how kindly administered.

It takes an effective presentation by the manager to increase the chances of the feedback being accepted, understood, and implemented by the employee. However, there will always be employees who struggle with constructive criticism. I used to be one.

The Story

I wasn’t always a tough cookie. I used to love getting feedback, being eager to please others and to do well. But, it’s easy to devolve. Over time, I became more difficult to deal with when receiving feedback. I couldn’t even take a compliment.

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