Understanding Individual Behavior: Motivation
July 9, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor
Description:
This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.
Objectives:
By the end of this module, you will be able to:
- Explain the supervisor’s role in helping employees achieve satisfaction of their needs.
- Identify motivational strategies that can be applied in work situations.
- Properly utilize motivational strategies.
Module Contents:
- Definition of Motivation
- Two Dimensions of Motivation
- 5 Characteristics of Motives
- Theory X Theory Y
- What Do People Want from their Jobs?
- Motivator Hygiene Theory
- Hierarchy of Needs Theory
- Discovering Your Needs
- Needs Analysis
- Motivating Workers
- Case Studies





[...] Understanding Individual Behavior: Motivation …Description: This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and. [...]