Understanding Individual Behavior: Motivation

July 9, 2009 by Angie  
Filed under Call Center Manager, Call Center Supervisor

Description:

This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.

Objectives:

By the end of this module, you will be able to:

  • Explain the supervisor’s role in helping employees achieve satisfaction of their needs.
  • Identify motivational strategies that can be applied in work situations.
  • Properly utilize motivational strategies.

Module Contents:

  • Definition of Motivation
  • Two Dimensions of Motivation
  • 5 Characteristics of Motives
  • Theory X   Theory Y
  • What Do People Want from their Jobs?
  • Motivator   Hygiene Theory
  • Hierarchy of Needs Theory
  • Discovering Your Needs
  • Needs Analysis
  • Motivating Workers
  • Case Studies

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Comments

One Response to “Understanding Individual Behavior: Motivation”

  1. Motivation | rtosi.com on July 9th, 2009 2:09 pm

    [...] Understanding Individual Behavior: Motivation …Description: This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and. [...]

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