The Role of a Supervisor
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors.
Objectives:
By the end of this module, you will be able to:
- Describe the role of the supervisor in the organization.
- Understand and apply the expectations for all supervisors
- Understand and use the skills needed to be an effective supervisor.
Module Contents:
- Introduction
- Expectations for Supervisors
- Supervisor Qualities
- Your Qualities
- Leadership Behaviors Questionnaire
- The Work of a Supervisor
- Supervisor Time
- Behaviors of “Exceptional” and “Average” Supervisors
- Performing Supervisor Duties





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