Team Building 102
July 9, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module outlines how to use team building strategies.
Objectives:
By the end of this module, participants will be able to:
- Develop an action plan for team building.
- Explain the stages of team development and identify the stage a team is at.
- Utilize the Characteristics of an Effective Team Member.
Module Contents:
- Teams versus Work Groups
- Stages of Team Development
- Examples of Team Ground Rules
- Team Needs During Each Stage of Development
- Assessment of Your Team’s Needs
- Characteristics of an Effective Team Member
- How Do You Rate as a Team Member?
- ? Action Commitments
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