Team Building 101
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module explains teamwork and discusses characteristics of effective team building, describes how members of a work group can contribute to team building, and identifies four levels of empowerment.
Objectives:
By the end of this module, participants will be able to:
- Explain the importance of teamwork in the organization.
- Apply the characteristics of effective team building.
- Explain how empowerment affects team building and the supervisor’s job.
Module Contents:
- Activity
- Importance of Teams
- What Makes a Team?
- Essentials of Effective Team Building
- Principles of Effective Team Leadership
- The Employee’s Role on a Team
- Principles for Empowering People





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