Training Tips | CallCenterBestPractices.com - Part 2

Getting Ready For Training

January 8, 2011 By Gail Leave a Comment

“I wouldn’t start from here” is a quirky Irish response to requests for directions. In a lot of ways it applies to training as well. Often I find learners hoping to improve their abilities dramatically with one training course.

Filed Under: Call Center Training Tagged With: body of knowledge, computer training, Employee Training, getting ready for training, kenneth o'brien, quirky irish response, specific training, training, training course, training tips

Ten Ways to Make Your Training ‘EnterTraining’

October 3, 2010 By Gail Leave a Comment

As Trainers we know that we must keep our audience engaged and attentive for the program to have any chance of success, hence the concept of EnterTraining…a combination of entertainment and training.

Filed Under: Call Center Training Tagged With: Employee Training, key point, Learning, ten ways, ten ways to make your training 8216entertraining8217, training, Training Design, Training Program, training tips, use pop culture

Die in a Fire Or Speak in Public?

August 5, 2010 By Gail Leave a Comment

“Ninety-five percent of people would rather face death by fire than speak in public.”

Filed Under: Call Center Training Tagged With: compassionate life-changing maneuver, die in a fire or speak in public, local toastmaster clubs, speakers, speaking in public, toastmaster clubs, toastmasters club, trainers, training, training tips

Hot Tricks For Trainers

August 5, 2010 By Gail Leave a Comment

‘Hot Tricks’ are all those things a trainer does to bring his or her training sessions to life. We are using the term to include everything from:

Filed Under: Call Center Training Tagged With: appropriate eye contact, hot tricks, hot tricks for trainers, riskbuster practical business, safe learning environment, trainers, training, training tips, use eye contact, wild unbridled laughter

Ice Breakers – Creating Conditions For Active Listening

May 30, 2010 By Gail Leave a Comment

The content and timing of using an ice-breaker doesn’t need to be given excessive consideration – as some individuals instinctively understand how to implement an ice-breaker. With minimal training, others can easily learn this skill as well.

Filed Under: Call Center Training Tagged With: Active Listening, business success strategies, forms of communication, ice breakers, ice breakers 8211 creating conditions for active listening, ice-breaker, insert ice-breakers, trainer tips, training, training tips

Presentation Skills – How to Generate Group Discussions

March 8, 2010 By Gail Leave a Comment

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Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.

Filed Under: Call Center Training Tagged With: adult learning, Call Center Training, facilitation, facilitation skills, presentation, presentation skills, sales agent, sales trainer, sales training, training, training investment, training roi, training tips