Ice Breakers – Creating Conditions For Active Listening

May 30, 2010 by Gail  
Filed under Call Center Training

Ice Breakers – Creating Conditions For Active Listening

The aim of Ice-Breakers is to establish an agreeable environment for proceedings to happen by helping the participants feel at ease. These methods are all the more necessary when the people involved don’t know each other well enough to make a good beginning.

An ice-breaker will assist the participants with becoming relaxed and also set the mood for a discussion to develop. This relaxed state of mind will greatly aid the participants with being more focused and receptive so they can actively listen to all forms of communication.

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Presentation Skills – How to Generate Group Discussions

March 8, 2010 by Gail  
Filed under Call Center Training

iStock_000003919268XSmallMike Aoki wrote this article awhile back but his tips on getting participation during presentations are right up to date.

Boy, did I look stupid! I was facilitating my first sales training class back in 1994. The course had 30 minutes earmarked for a group discussion. So I asked, “Does anybody have a question?”

You could hear a pin drop. The room was silent except for the rapid beating of my heart. So I asked, “What’s your best technique for selling accessories?” That generated a dozen answers. We soon had an enthusiastic discussion about sales techniques.

By asking better questions, I was able to generate a great group discussion.
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