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Using a Training Advisory Board to Guide and Promote Your Training Group

September 20, 2010 By Gail Leave a Comment

If training is to play a key role in helping the company and its employees succeed, it must endeavor to fully understand the company’s business — strategic business directions, core competencies, competitive challenges, new strategic business initiatives, etc.

Filed Under: Call Center Training Tagged With: advisory board, business unit managers, Employee Training, strategic business initiatives, training, training advisory board, Training Group, training roi, training team, using a training advisory board to guide and promote your training group

Training and ROI (Return On Investment)

June 3, 2010 By Gail Leave a Comment

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training.

Filed Under: Call Center Training Tagged With: Call Center Training, class customer service, customer service skills, customer service training, return on investment, trainers, training, training and roi return on investment, training roi, world class customer

So How Come We Don’t Invest the Time to Really Measure Training Programs?

May 16, 2010 By Gail Leave a Comment

It is important to measure the effectiveness of all training programs, yet too often this step is skipped. The training department hosts a training program, participants attend, they go back to work, and nothing is applied from the training.

Filed Under: Call Center Training, Employee Coaching and Development, Human resources Tagged With: business impact, new skills, running training programs, so how come we don8217t invest the time to really measure training programs, training, training analysis, training management, Training Program, Training Programs, training roi

Tips to Promote Employee Training in the Workplace

April 22, 2010 By Gail Leave a Comment

Providing training shows the staff you are willing to invest in them and make them a part of the company’s future.

Filed Under: Call Center Training Tagged With: Call Center Training, center training, employee, Employee Training, sigma training, tips to promote employee training in the workplace, training, training effectiveness, training in the workplace, training roi

Presentation Skills – How to Generate Group Discussions

March 8, 2010 By Gail Leave a Comment

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Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.

Filed Under: Call Center Training Tagged With: adult learning, Call Center Training, facilitation, facilitation skills, presentation, presentation skills, sales agent, sales trainer, sales training, training, training investment, training roi, training tips