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Avoid Five Time-Related Mistakes That Stress Trainers and Participants

May 10, 2011 By Gail Leave a Comment

Trainers make five mistakes when they think about how to use class time effectively. As a result, they create needless and easily avoidable stress for themselves and for their participants.

Filed Under: Call Center Training Tagged With: avoid five timerelated mistakes that stress trainers and participants, deborah laurel trainers, deborah spring laurel, Employee Training, extended group discussion, large group discussion, stress trainers, time-related mistakes, trainers, training

How to Prime Learners to Actively Participate in a Training Program

February 6, 2011 By Gail Leave a Comment

There is nothing sadder than a trainer who wants to engage an audience and can’t get anyone to participate. So how do you prime learners

Filed Under: Call Center Training Tagged With: common ground questions, deborah laurel there, deborah spring laurel, how to prime learners to actively participate in a training program, key learning objectives, seasoned participants, trainers, training, training content, Training Program

Die in a Fire Or Speak in Public?

August 5, 2010 By Gail Leave a Comment

“Ninety-five percent of people would rather face death by fire than speak in public.”

Filed Under: Call Center Training Tagged With: compassionate life-changing maneuver, die in a fire or speak in public, local toastmaster clubs, speakers, speaking in public, toastmaster clubs, toastmasters club, trainers, training, training tips

Hot Tricks For Trainers

August 5, 2010 By Gail Leave a Comment

‘Hot Tricks’ are all those things a trainer does to bring his or her training sessions to life. We are using the term to include everything from:

Filed Under: Call Center Training Tagged With: appropriate eye contact, hot tricks, hot tricks for trainers, riskbuster practical business, safe learning environment, trainers, training, training tips, use eye contact, wild unbridled laughter

Training and ROI (Return On Investment)

June 3, 2010 By Gail Leave a Comment

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training.

Filed Under: Call Center Training Tagged With: Call Center Training, class customer service, customer service skills, customer service training, return on investment, trainers, training, training and roi return on investment, training roi, world class customer