Overcome Your Overwhelm – 5 Practical Tips For Productivity
June 24, 2010 by Gail
Filed under Best Practices
Overcome Your Overwhelm – 5 Practical Tips For Productivity
Do you ever find yourself challenged by the day-day lists of life projects, tasks, priorities and to-do’s? To-Do’s, finances, getting things done and feeling overwhelmed have become a common theme to many of my client’s.
Overwhelm will leave you feeling drained and feeling like you’ll never catch up. My own feeling of overwhelm shows up as tension in my shoulders, like I’m carrying a heavy knapsack of boulders on my back. And when it gets really bad I find I’m barely breathing and feel a little frantic.
Now, as a normal, busy, responsible person, you may have to accept that overwhelm is just a part of hectic life, but I’m here to sing you a new tune and offer a few tips to get you out of the doldrums and back into a bit more calm. Read on if you’re in need of some new options to dealing with your overwhelm.
Keep Those Meetings on Schedule
May 17, 2010 by Gail
Filed under Call Center Manager, Workplace Communication
We all have many meetings to attend in an average week, or just on one day of the week. You know how frustrating it is when you are in a meeting and it doesn’t start on time or runs overtime, or nothing gets accomplished. You can’t always control meetings you don’t run; but what about those that you do?
Here are some best practices for keeping your meetings on schedule and accomplishing your goals. Hey – you might even find that people enjoy attending your meetings! (OK – maybe I got carried away there – well, if you bring the donuts…)
Will Call Center Meetings be The Death of You, or Just Seem Like It?
April 17, 2010 by Gail
Filed under Call Center Manager
Dogbert’s Rule #3
The problem is not a lack of resources; it’s a lack of meetings
Do you feel like your call center follows Dogbert’s 3rd rule from Ten Rules for Management when it comes to the number of meetings you and your fellow managers attend on any given week?
Remember Dogbert’s Management handbook from Scott Adams? While the book was written over a dozen years ago, I still shake my head at how some parts still ring true.
Call center managers spend hours every week in meetings. Some would say we spend many unneeded hours in meetings but the fact remains.
Call centers, conference calls, and meeting go hand in hand.
What’s a manager to do? Here are a few tips on managing meetings that just might make your meetings go a little smoother and keep everyone focused.
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They Are Happy to Come to My Meetings! Clear Objectives For an Effective Meeting
March 30, 2010 by Gail
Filed under Call Center Manager
You have all been to meetings, right? I hope you have been to some good ones. I know that you’ve been to bad ones, because most of them are. So how can you tell if you have been to a good meeting?
- You went to the meeting to accomplish something and you actually did!
- Everyone participated!
- There was a lot of positive energy!
- You felt like you contributed!
How can you tell if a meeting has been bad?
8 Tips For Managers, to Manage Your Time Better
March 28, 2010 by Gail
Filed under Call Center Manager, Employee Coaching and Development
Time management is much better described as ’self-management’, and there are hundreds of ways to implement strategies that will work best for you.
We all have our favorites and yet sometimes, we need to ensure that we take that step away and look from a different angle as well as the one we are used to.
Here are 8 tips that are amongst the best for making much more of the finite time you have:-
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10 Tips For Productive Communication
March 22, 2010 by Gail
Filed under Call Center Supervisor, Employee Coaching and Development
We hope you enjoy this article on productive communication by Meggin McIntosh.
While it’s impossible to teach a person to be an effective communicator in the two minutes it will take you to read this article, there are certain commonalities that effective communicators possess.
Do you think strategically about the following when you communicate?
