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How Do You Herd the Proverbial Cats?

October 29, 2011 By Gail Leave a Comment

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The project starts off great. Everything is going just as you have planned. There are no problems and no issues to report. Every task is on track and every Deliverable has been delivered.

Filed Under: Workplace Communication Tagged With: cat, cats, fences time, how do you herd the proverbial cats, jennifer whitt, pmi-certified project management, project management, project management professional, proverbial cats, time management

To Train or To Coach – That Is the Question

January 5, 2011 By Gail Leave a Comment

Because I specialize in emotional intelligence, companies often contact me when they are having a problem – conflict, poor communication, or lack of healthy assertiveness

Filed Under: Call Center Training Tagged With: Communication Skills, dynamic presentation skills, efficient workplace worth, Employee Training, seconds emotional intelligence, time management, to train or to coach 8211 that is the question, train, training, training room

Effective Leadership Coaching Skills: Setting Priorities

January 4, 2011 By Gail 3 Comments

The best way to handle your various responsibilities as a leader is to set priorities. Here is a systematic approach to achieve that.

Filed Under: Time Management Tagged With: Call Center Manager, effective leadership, effective leadership coaching, effective leadership coaching skills setting priorities, executive coaching, Leadership, leadership coaching, leadership coaching skills, setting priorities, time management

Busyness is Not Good Business!

December 10, 2010 By Gail Leave a Comment

Keeping employees busy may be eroding your business results and productivity. Are you measuring activity or focusing on results and quality?

Filed Under: Performance Management, Time Management Tagged With: busyness is not good business, customer service, customer service manager, good business, Performance Management, rebecca staton-reinstein, small customers, strategic business plan, time management, tough economic times

Getting Organized – Managing Priorities

November 26, 2010 By Gail Leave a Comment

As a coach, one of the things I need to find out early in the relationship with my clients is how they organize their world around what they want, where they want to be, who they want to be, and how they keep their ideas, thoughts and dreams from getting lost. Recently I was brought up a little short over what I thought was a simple organizational task.

Filed Under: Call Center Manager, Time Management Tagged With: career coaching, coaching, getting organized 8211 managing priorities, initial coaching responsibility, known time constraints, leadership coaching, organizational skill building, thoughts and dreams, time constraints, time management

Why The Most Effective Leaders Often Hesitate to Delegate Responsibilities

November 7, 2010 By Gail Leave a Comment

It is often said that an effective leader must be able to delegate both responsibilities and duties.

Filed Under: Call Center Manager Tagged With: delegate responsibilities, delegation, effective leader, leader delegates duties, management effectiveness reasons, poor time managers, rare effective leader, rare leadership qualities, time management, why the most effective leaders often hesitate to delegate responsibilities

Effective Meetings and Conversations – Top 7 Keys to Being Present

October 19, 2010 By Gail Leave a Comment

Being in the present moment, or “being present”, is a skill that is critical for effective communication and should be in the toolbox of all effective leaders. If you need to improve your ability to be present in conversations, try out these top 7 keys to being present with other people.

Filed Under: Time Management, Workplace Communication Tagged With: 7 keys, conversation with someone, effective communication skills, effective meetings, effective meetings and conversations 8211 top 7 keys to being present, eye contact, Managing meetings, meetings, time management, workplace communication

Overcome Your Overwhelm – 5 Practical Tips For Productivity

June 24, 2010 By Gail Leave a Comment

Do you ever find yourself challenged by the day-day lists of life projects, tasks, priorities and to-do’s? To-Do’s, finances, getting things done and feeling overwhelmed have become a common theme to many of my client’s.

Filed Under: Best Practices Tagged With: co-active coaching, increased productivity, massage therapy, mind body connection, neurolinguistic programming, overcome your overwhelm 8211 5 practical tips for productivity, overwhelm, stott pilates instructor, time management, time management tips

Keep Those Meetings on Schedule

May 17, 2010 By Gail Leave a Comment

Learning how to run effective meetings will reduce frustrations and enable you to accomplish much more. Here are some tips to help you keep your meetings on schedule and ensure more is accomplished at each meeting.

Filed Under: Call Center Manager, Workplace Communication Tagged With: accomplishing your goals, business meetings, keep those meetings on schedule, meeting, meeting agenda, meetings, new project plan, project management, team meetings, time management

Will Call Center Meetings be The Death of You, or Just Seem Like It?

April 17, 2010 By Gail Leave a Comment

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Here are 4 small meeting suggestions that might just make your life in meetings go a little smoother.

Filed Under: Call Center Manager Tagged With: Call Center, call center café, call center meetings, center meetings, center quality queen, meeting, reliable team member, time management, weekly site meeting, will call center meetings be the death of you or just seem like it