Description: This module demonstrates the difference between influence and authority, the connection between self-esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change. Objectives: By the end of this module, you will be able to: Explain the components of positive leadership Demonstrate skills in [...]
Qualities of a Successful Call Center Team
March 11, 2009 By Leave a Comment
What Qualities Should a Successful Call Center Team Have? We compiled this list after conducting and researching several Call Center studies. The responses were taken from multiple interviews with Call Center representatives and Call Center supervisors then paraphrased and compiled into one list. This list can be used as a guideline for Call Center Supervisors. [...]
12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More
March 9, 2009 By Leave a Comment
By Kevin Eikenberry Warning: The ideas that follow work. Don’t be fooled by their simplicity. For experienced team members and team leaders some of these tips may seem obvious. Sometimes however it is the obvious things we forget about or don’t apply. As you read the list think about your past experiences and determine which [...]
Goal Setting
March 5, 2009 By 1 Comment
We often hear about the importance of goal setting and action plans. Despite the obvious importance of planning, too many people drift through life allowing other people, institutions, and organizations to tell them what to do and how to do it. If your goals are not as clearly defined as they could be or if [...]
