It is vital that every team have a qualified leader at the helm. This is true for every team, but especially true when it comes to business teamwork.
The Role of a Supervisor
July 8, 2009 By Leave a Comment
Description: This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors. Objectives: By the end of this module, you will be able to: Describe the role of the supervisor in the organization. Understand and apply the expectations for all supervisors Understand and use the [...]
Tips For Effective Listening
March 11, 2009 By Leave a Comment
How to be a Great Supervisor- Continued
March 6, 2009 By Leave a Comment
How to Be a Better Listener Using Active Listening Techniques Stop Talking This is usually much harder than you think Relax the Person Ask them to sit down, make them comfortable, exhibit inviting body language Don’t interrupt – use silence Empathize by reflecting their feelings. Do not say: “I know how you feel.” Do say: [...]
Supervisor: Positive Leadership Skills
February 27, 2009 By Leave a Comment
Basic Principles of Positive Leadership Self-Esteem We all need to remember that the right mental conditioning can be the key to achieving our goals in life. If you expect to fail guess what? You probably will. But if you truly expect to succeed, your mind will take you through your door of success. It all [...]
Qualities of a Successful Call Center Supervisor
February 27, 2009 By 1 Comment
We compiled this list after conducting and researching several Call Center studies. The responses were taken from multiple interviews with Call Center representatives and Call Center supervisors then paraphrased. This list can be used as a guideline for Call Center Supervisors. Honest and ethical Good communicator about performance expectations in all areas of work Excellent [...]
