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The Main Difference Between Quality Control and Quality Assurance

December 31, 2011 By Gail Leave a Comment

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The phrases quality control and quality assurance are at times used interchangeably.

Filed Under: Six Sigma Tagged With: degree of excellence, main difference, process ensures that, quality assurance, quality assurance deals, quality control, Six Sigma, stipulated business goals, the main, the main difference between quality control and quality assurance

What Business Outsourcing Really Means

December 28, 2011 By Gail Leave a Comment

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Many people today do not realize that business outsourcing is not all about taking jobs overseas. Business outsourcing is actually very beneficial to most companies.

Filed Under: Call Center Outsourcing Tagged With: business, business outsourcing, business owner, business owners, most business owners, nbsp, Outsourcing, Six Sigma, sole proprietorship company, what business outsourcing really means

Explaining The Six Sigma 5 Whys

September 6, 2011 By Gail Leave a Comment

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Many people, while familiar with Six Sigma, are not familiar with the Six Sigma Tool, the ’5 Whys.’ In many cases, when they hear it spoken they hear 5 “Ys” instead of “Whys.”

Filed Under: Performance Management Tagged With: 5 whys, different surface problems, explaining the six sigma 5 whys, major underlying problem, real root cause, root cause, sales associate, sigma 5, Six Sigma, Six Sigma management

Incorporating Leadership in Business Teamwork

August 13, 2011 By Gail Leave a Comment

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It is vital that every team have a qualified leader at the helm. This is true for every team, but especially true when it comes to business teamwork.

Filed Under: Call Center Supervisor Tagged With: business teamwork, business world, incorporating leadership in business teamwork, leadership in business, leadership skills, Six Sigma, supervisor, team leader, Team Management, technological business world

Developing Leadership Skills in Business

April 15, 2011 By Gail Leave a Comment

Whether a person is born a leader or has to be trained for the position, anyone who puts in the time and effort can learn the skills that it takes to be successful.

Filed Under: Call Center Manager Tagged With: business environments, developing leadership skills, developing leadership skills in business, leadership skills, management, Manager, sigma training, Six Sigma, team leader, team members

Teamwork: How to Do It Right

April 11, 2011 By Gail Leave a Comment

When you take a position that requires you work on a team at your job, you are taking on a great responsibility.

Filed Under: Employee Motivation, Employee retention Tagged With: business obstacles, employee morale, Employee Motivation, sigma training, Six Sigma, team, Team Building, team leaders, team members, teamwork how to do it right

Choosing Consistent Metrics

February 23, 2011 By Gail Leave a Comment

When choosing metrics for a Six Sigma project, it’s vital that they are used consistently. Inconsistent use of metrics leads to rework and lost opportunities, which are generally discovered once a project ends. This contradicts directly with the intentions of Six Sigma, as the focus is meant to streamline processes and save companies money.

Filed Under: Best Practices, Six Sigma Tagged With: business metric, business metrics, call center Six Sigma, choosing consistent metrics, clear cause-and-effect relationship, consistent metrics, metrics, sigma project metrics, Six Sigma, underlying business metrics

Increase Your Business With Employee Training

December 13, 2010 By Gail Leave a Comment

Training sessions allow management and employees a chance to interact together in a more relaxed non-work environment and this also promotes understanding among each person, making for a better overall work environment.

Filed Under: Call Center Training, Employee Motivation Tagged With: better overall work, employee, employee morale, Employee Training, increase your business with employee training, relaxed non-work environment, sigma training, Six Sigma, training, training sessions

Six Sigma Training – Improving Customer Support

November 28, 2010 By Gail 1 Comment

Customer support organizations rely on process, quality, and ensuring total customer satisfaction. Six Sigma training can assist people in entry level positions and even management in improving an entire organization to reach their goals and to be successful. Success with any business offering support to customers requires total quality and a happy customer.

Filed Under: Call Center Training, Customer Care Tagged With: call center customer service, customer service, customer support, customer support organization, customer support roles, most customer support, sigma training, Six Sigma, six sigma online training, six sigma training 8211 improving customer support

Take a Look at Employee Training – How to Make Sure It Is Worthwhile

August 20, 2010 By Gail Leave a Comment

Employee training provides business managers with plenty of knocks and tumbles in their efforts to keep employees up to date with current trends in the business scene. In spite of a manager’s best-laid plans, training always seems to become one of the most frustrating aspects of running a business.

Filed Under: Call Center Training Tagged With: Employee Training, employee training handbook, manager schedules training, present training sessions, sigma training, Six Sigma, take a look at employee training 8211 how to make sure it is worthwhile, training, training course, training records

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