The 5 Things You Must Do Before Opening Your Mouth To Speak
March 11, 2009 by Admin
Filed under Best Practices
Nancy Daniels
When invited (or ordered!) to give a presentation or a speech, most of us think that what comes out of our mouth during that 5, 10, or 45 minute delivery is the ‘piece de resistence’ when in fact, without proper preparation, it may be a disaster.
I liken good preparation to the 5 Ws of good investigative work, much like good journalism. Before you even prepare that speech or presentation, it is important to know who, what, where, when & why.
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Change is Good!
March 6, 2009 by Admin
Filed under Call Center Training
By Jane Schulte
Somehow the thought of any real change causes a tightening in your chest, a lump in your throat and a burn in your stomach. Why? Change evokes fear automatically as a human response.
Since the beginning of time, mankind has grappled with change. We all know stories or have loved ones or friends who are so rigid in their thinking that even the most minor deviation from their daily routine sends them into a tailspin.
