If you’re like most managers who arrange sales training for your Sales Team, you’re unlikely to report being “completely satisfied” with its worth.
“Why Sales Training Doesn’t Work – Is Your Training Program a Waste of Time and Money?”
December 6, 2010 By Leave a Comment
Putting the “Service” Back in “Customer Service”
March 11, 2009 By Leave a Comment
by: pianopl123 The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not [...]
Sales Games- From Call Center Games
March 11, 2009 By Leave a Comment
Here is a selection from our product “Call Center Games“. This booklet contains over 100 activities to use with your teams to drive sales, motivate performance, and just have some fun as a team. Learn more about the complete product by visiting http://motivators.righttolead.com/. Description: Prior to the shift the supervisor prepares 10 – 15 3×5” [...]
Sales Calls – Use Your Time Wisely
March 11, 2009 By Leave a Comment
by Joshua Feinberg Sales calls are an art form. Many new IT Consultants have never had to sell anything before. For the uninitiated, sales calls are intimidating. By gaining the right perspective about a sales call and understanding the possible outcomes, you are on your way to becoming a sales call expert. Please Login or [...]
7 Ways to Cut Loose from Old Sales Thinking
March 11, 2009 By Leave a Comment
By: Ari Galper Sooner or later, we all backslide into old ways of thinking about selling that lead us down the wrong path with potential clients. A few weeks ago, I had a phone conversation with Julie, who has been struggling with the old-style selling methods that her manager insists are the only way to [...]
Customer Retention Team Development
March 9, 2009 By Leave a Comment
By Diana Liffick Handling account cancellation calls goes by many names. Whether you call it simply “Cancellations” or “Customer Saves” or “Membership Retention”, it’s all the same thing: bad news. Here are some pointers to give your team to help turn bad news into good news more often every day. Please Login or Register to [...]
Asking for the Sale!
March 9, 2009 By 1 Comment
Really WINNING Over Customers
March 9, 2009 By Leave a Comment
By Diana Liffick Three qualities are needed to sell anything in life. They are: 1. STRENGTH. 2. EMOTION. 3. CONFIDENCE. If you are in sales or taking customer cancellation calls, exercising these three qualities well can help you be more successful. Please Login or Register to read the rest of this content.
Sales Techniques- Turning Sales Techniques Into Sales Success!
March 9, 2009 By Leave a Comment
By Virden Thornton The goal of all sales training is not just to teach solid selling principles and techniques, but to actually help participants increase the number of new accounts (products and/or services) they sell and improve their multiple sales ratios. Unfortunately, many sales and service industry professionals gain an intellectual awareness of the methods [...]
Difficult Customers
March 6, 2009 By Leave a Comment
Difficult Customers – There’s No Such Thing By Alan Fairweather A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team, on “How to Deal with Difficult Customers”. I had several telephone conversations with this manager organizing [...]
