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“Why Sales Training Doesn’t Work – Is Your Training Program a Waste of Time and Money?”

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If you’re like most managers who arrange sales training for your Sales Team, you’re unlikely to report being “completely satisfied” with its worth.

Masterful Reprimands – The Best Sales Management Training

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As effective as Masterful Praisings are in reinforcing good behavior, reprimands are as effective at curtailing bad behavior. We call em, you guessed it…”Masterful Reprimands”.

Top 10 Training Metrics

Is it time for you to measure the effectiveness of your training programs? If you’re not sure where to start, these Top Ten Training Metrics can help.

10 Quick Tips For Using Flip Charts

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Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.

Presentation Skills – How to Generate Group Discussions

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Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.

Training You Have To “Walk the Walk”

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Training can increase specific skill sets but education, coaching and mentoring is necessary for complete employee development which incorporates leadership into the equation.

Notes! To Take or Not To Take?

By Niall Devitt Platinum Quality Author Recording details on paper with the prospect during a sales meeting is a subject that divides a lot of salespeople. Sellers who fall into the “no to note taking camp” will say that note taking can be off putting to the prospect and only serves to stop the prospect [...]