Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.
Presentation Skills – How to Generate Group Discussions
March 8, 2010 By Leave a Comment
Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.
Training You Have To “Walk the Walk”
March 3, 2010 By Leave a Comment
Training can increase specific skill sets but education, coaching and mentoring is necessary for complete employee development which incorporates leadership into the equation.
