Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.

Pre-write your notes on the flip chart page in faint pencil so you can refer to them as you present. (Your participants will not be able to see your writing, but you will.) Test your markers in advance.

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Presentation Skills – How to Generate Group Discussions

Mike Aoki wrote this article awhile back but his tips on getting participation during presentations are right up to date.

Boy, did I look stupid! I was facilitating my first sales training class back in 1994. The course had 30 minutes earmarked for a group discussion. So I asked, “Does anybody have a question?”

You could hear a pin drop. The room was silent except for the rapid beating of my heart. So I asked, “What’s your best technique for selling accessories?” That generated a dozen answers. We soon had an enthusiastic discussion about sales techniques.

By asking better questions, I was able to generate a great group discussion.
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