By Karla Brandau In the executive offices of high-tech companies across the globe, a new weapon is reemerging in the executive arsenal with powerful implications for driving business success: Retention Leadership. Executives whose daily challenges in the 21st Century global environment are how to work with China and India, understand the MySpace Generation and get [...]
Retention Leadership: Three Key Drivers for Retaining the “Best of the Best” in Your Organization
March 17, 2009 By Leave a Comment
So What Do Gen Y Want?
March 11, 2009 By Leave a Comment
Toby Marshall Well, what we all want from jobs, but they actually expect it and walk without it. Accused by Boomers with being demanding and fragile, it’s more that they value feedback and input. It’s not that they are slackers or easily distracted as much as they want to enjoy work, and they value lifestyle [...]
Customer Retention Team Development
March 9, 2009 By Leave a Comment
By Diana Liffick Handling account cancellation calls goes by many names. Whether you call it simply “Cancellations” or “Customer Saves” or “Membership Retention”, it’s all the same thing: bad news. Here are some pointers to give your team to help turn bad news into good news more often every day. Please Login or Register to [...]
Stop the Whining! The 5 Best Ways to Build Morale
March 9, 2009 By Leave a Comment
by Anne M. Obarski How many times have you ever wanted to say to an employee who was complaining about their job to “STOP WHINING”! Start a conversation with someone and say, “Don’t you hate it when you are in a place of business and the employee starts to say how they…..” Finish the sentence. [...]
