All about Quality Monitoring This page is dedicated to house the tools of Quality Monitoring. If there is a form that you feel is missing, please contact us via the “contact us” form and we will help you find what you are looking for. Monitoring The objective of our first document is to create situational [...]

Call Center Quality This Call Center Cafe post first ran in May 2007. When I purchased my first center I stepped in to a cluster.  In fact, there weren’t any processes in place that guaranteed everybody understood what our expectations were.  We put this document into place for our QA.  Doing this was a good [...]