The phrases quality control and quality assurance are at times used interchangeably.
We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer service that ensures success of the business venture.
Delivering exceptional customer service is undoubtedly a very difficult thing. But what is even harder is encouraging someone else to do so and that too consistently. Nowadays, customers in every business are becoming tough to please.
Customer Satisfaction is the cornerstone of any successful business enterprise. While most businesses keep that adage in mind while designing products and services around researched client needs,
By Kamyar Shah Quality assurance has been defined as a process that allows a person to take meaningful and deliberate steps to attain a specific target or ambition. Many companies use quality assurance employees or companies in order that they know at all times that their company has the highest