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Just Promoted to Be the Leader – Now What Do I Do?

September 25, 2011 By Gail Leave a Comment

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Every leader can remember the first time that they were promoted and became responsible for a team. Whether it is a small team or large team, the first team meeting is unforgettable – all eyes are on you.

Filed Under: Call Center Employees, Call Center Manager, Call Center Supervisor Tagged With: bedrock leadership principles, extensive leadership experience, human resources executive, just promoted to be the leader 8211 now what do i do, leader, leadership role, new leader, new manager, new team leader, promoting from within

Promoted to Manager? Great! – What Now?

April 20, 2011 By Gail Leave a Comment

Congratulations on being promoted to your new management role! Did you have a party? Have you settled into your new desk yet?

Filed Under: Call Center Manager Tagged With: managing employee performance, minute management toolkit, most effective managers, new management role, new manager, promoted to manager great 8211 what now, promoting from within, training course date, tricky management situations, video training series

How to Avoid Promoting People Who Will Fail

July 8, 2010 By Gail Leave a Comment

Why do we continue to assume that a person’s success in one area will have any relevance to their likelihood to succeed with promotion to a higher level? Because we’ve made no distinction between skills, knowledge or talent

Filed Under: Employee Coaching and Development Tagged With: excellent sales, excellent sales person, good sales manager, hiring, how to avoid promoting people who will fail, internal promotions, leadership levels, on-line training courses, promoting from within, sales person

Current Leaders Are the Best People to Grow New Leaders

May 22, 2010 By Gail Leave a Comment

Leadership is essential to every single business undertaking. And there is a shortage of good leaders. Furthermore, the failure rate for leaders in America’s businesses is at the almost unbelievable level of over of 50%. Why is it that leadership which has been studied for hundreds of years cannot be more sustainable than this? They have been thousands of books and probably millions of articles written about leadership and yet we can’t seem to get it right. Is it the way we develop leaders?

Filed Under: Call Center Manager, Employee Coaching and Development Tagged With: current leaders, current leaders are the best people to grow new leaders, effective leaders, effective leadership models, good leaders, leaders, new leaders, new team leaders, on-line training courses, promoting from within

Relational Leadership Skills – Be a Person, Not a Title

May 5, 2010 By Gail Leave a Comment

Let’s talk about a basic relational leadership style for a minute. This starts with self-awareness. Who are you and what do you value? What are your strengths and where do you struggle?

Filed Under: Call Center Manager Tagged With: hiring, leadership skills, Manager, promoting from within, promotions, relational leadership, relational leadership process, relational leadership skills, relational leadership skills 8211 be a person not a title, relational leadership style