By Angela Burmeister, Phone Pro Trainer It’s 8:05am and I carefully pry myself out of my car, balancing a non-fat Venti Caramel Macchiato in one hand and briefcase in the other, while participating in a conference call with my boss and our Sales Director on my cell phone. Just as I walk into the office, [...]
Call Center game- Rummage Sale
March 5, 2009 By Leave a Comment
Here is another production floor promotion made to increase productivity. We call this one….Rummage Sale Purpose: To increase productivity Description: Supervisor asks each team member to bring an item from home to contribute to a team rummage sale. The items are displayed on a table in the team area. Early in the shift, the supervisor [...]
