A 5 Step Guide to a Better Presentation

So what makes a good presentation? Personality? Fantastic design? A good delivery? All of these are part of it and more.

Developing Highly Effective Training Sessions

To provide an effective learning experience, you need to focus first on the needs of your trainees.

10 Quick Tips For Using Flip Charts

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Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.

Presentation Skills – How to Generate Group Discussions

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Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.

Training You Have To “Walk the Walk”

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Training can increase specific skill sets but education, coaching and mentoring is necessary for complete employee development which incorporates leadership into the equation.

The 5 Things You Must Do Before Opening Your Mouth To Speak

Nancy Daniels When invited (or ordered!) to give a presentation or a speech, most of us think that what comes out of our mouth during that 5, 10, or 45 minute delivery is the ‘piece de resistence’ when in fact, without proper preparation, it may be a disaster. I liken good preparation to the 5 [...]