8 Steps For Ensuring That Training Leads to Improved Performance
June 19, 2010 by Gail
Filed under Human resources
8 Steps For Ensuring That Training Leads to Improved Performance
I’m often asked by clients how to ensure that the learning from training courses results in improved performance in the workplace. As an example, a client has recently asked me to develop a ‘Leadership Skills’ training programme and to outline a plan for ensuring that the learning from the programme would lead to the delegates improving their leadership behavours. This is a summary of the plan I have designed for them:
The Plan
9 Management Philosophies to Develop Teams Into Elite High Performers
March 11, 2009 by Admin
Filed under Performance Management
By Martice E Nicks Jr
I met with a prospect the other day and he asked me “What do high performance managers do differently than average managers?”
I paused for a moment, scanned the long list of behaviors in my mind; distilled my answer down to the critical few things and told my prospect…
High performance managers:
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How to be Consistently, Creatively Productive
March 6, 2009 by Admin
Filed under Call Center Manager
By Mark Silver
==Flash back to 2004==
As I sit down to write an article, I feel stumped. I’ve got an hour to “get it done,” and meanwhile I’m just staring at the screen… 55 minutes later, with a few sentences written, I have to stop, and I’m off to the next thing- two back-to-back conference calls.
==Flash forward again.==
Your business depends on your creativity. Your creativity in your marketing, in your product and service creation, and just in how you show up for your customers and clients. Without creativity, everything grows stagnant, you are unable to produce to meet deadlines, yours and others, and you begin to feel lifeless. And so does your business. And so do your profits.
How do you nurture the absolutely critical, bottom-line necessary creativity since you can’t just turn it on between appointments?
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Confronting Poor Performance
March 5, 2009 by Admin
Filed under Performance Management
Tips for Confronting Poor Performance
Sometimes we forget some of the basic principles of meaningful recognition.
There are 8 basic guidelines to positive recognition:
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Performance Expectations
March 5, 2009 by Admin
Filed under Performance Management
Performance Expectations – 5 Tips and 5 Questions
People want to understand their role – they want to do well! So by being clear, really clear about what it expected of them, makes a big, big difference! And that improves performance as well as saving you time chasing others around to deliver what you want.
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Tips for Confronting Poor Performance
February 27, 2009 by Admin
Filed under Call Center Supervisor
Sometimes we forget some of the basic principles of meaningful recognition.
There are 8 basic guidelines to positive recognition:
1. Make people feel like winners.
2. Recognize them as members of a group as well as individuals.
3. Make sure the recognition is appropriate for the achievement.
4. Give recognition in a way that conveys sincere appreciation.
5. Be sure the recognition fully acknowledges the people’s accomplishments.
6. Recognize the people as well as the achievement.
7. Make sure the recognition is equal to the recognition you have given others for similar achievements.
8. Tailor recognition is timely.
Remember one important point: motivated people means greater productively and efficiency, which means more power to the supervisor!
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