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Who’s on the Other End of the Phone?

February 20, 2011 By Leave a Comment

Using an outsourced call centre’s facilities means you will have access to the latest phone technology without having to pay for and maintain it yourself.

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Customer Service Call Center – An Outlook

September 22, 2010 By Leave a Comment

Any company – whether big or small – should have a customer service call center to generate and assist customers with customer support and efficient services.

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Three Uses of Call Center Analytics

July 21, 2010 By Leave a Comment

Running an efficient call center requires having good data on how the work is being processed. Call center analytics give managers the tools to oversee and optimize staffing and workflow.

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Why Outsource Call Center Services?

July 19, 2010 By Leave a Comment

A call center is designed to fulfill the gap between an organization and the customers for the betterment of the business. A call center serves the accurate information to the query of customers received through emai

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Call Center Performance Management – 18 Fundamental Tried and Tested Formulas

May 27, 2010 By 1 Comment

This is a critical and bottom line measure to calculate the efficiency and workload stamina of a call center. How much effort, facility, money and labor you have put in one call and what you are getting back out of it can be a real eye opener shot for any call center which boasts about success.

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