New Hire Training | CallCenterBestPractices.com - Part 2

Use New Hire Training to Ramp Up Quickly

April 1, 2010 By Gail Leave a Comment

When your new hire program is in place, you’ll be certain that new employees are getting a base of knowledge that’s consistent with management’s expectations.

Filed Under: Call Center Training, Human resources Tagged With: Employee Training, formal new hire, hire training program, new hire, new hire program, new hire training, presentation skills, training, training skills, use new hire training to ramp up quickly

Developing Highly Effective Training Sessions

March 29, 2010 By Gail Leave a Comment

To provide an effective learning experience, you need to focus first on the needs of your trainees.

Filed Under: Call Center Training Tagged With: developing highly effective training sessions, effective learning experience, effective training sessions, new hire training, presentation, presentation skills, subject matter experts, training, training session, training skills

Keeping Your Training Sessions Alive

March 29, 2010 By Gail Leave a Comment

You do not have to invest an unthinkable quantity of time and energy in order to make your training lively.

Filed Under: Call Center Training Tagged With: customer service training, Employee Training, impact learning systems, keeping your training sessions alive, new hire training, presentation skills, training, training material-even jokes, training session, training skills