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Leadership Roles – 6 Steps to Effective Mentoring

July 24, 2011 By Gail Leave a Comment

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Being a good mentor to someone is to make a difference in their life… A good mentor helps, guides, shares, knowledge, and enjoys what he/she doing… a leader. Mentoring when done right will benefits both the mentor and the disciple.

Filed Under: Call Center Training, Human resources Tagged With: effective mentoring, executive coaching, hiring, Human resources, Leadership, leadership roles, leadership roles 8211 6 steps to effective mentoring, mentor, Mentoring, new hire training

Using The DISC Profile to Train and Develop New Hires

June 15, 2011 By Gail 2 Comments

Finally, using the DiSC Profile in an organization’s workplace will improve the overall productivity levels in all areas of the environment.

Filed Under: Human resources Tagged With: disc profile, employee hiring, hiring, Human resources, new employee training, new hire training, new hires, senior management, specific training programs, using the disc profile to train and develop new hires

Do You Know What Employee Turnover Really Costs You?

November 6, 2010 By Gail Leave a Comment

Resignations and terminations are frustrating and disruptive. In addition, employee turnover probably costs you a lot more than you think.

Filed Under: Employee retention, Human resources Tagged With: cost, do you know what employee turnover really costs you, employee, Employee Retention, employee turnover, Human resources, new employees, new hire training, subsequent career-advancement training, training costs

Top 10 Training Metrics

October 21, 2010 By Gail Leave a Comment

Is it time for you to measure the effectiveness of your training programs? If you’re not sure where to start, these Top Ten Training Metrics can help.

Filed Under: Human resources Tagged With: Call Center, new hire training, sales training, solid training program, successful training program, top 10 training, top 10 training metrics, training, training metrics, Training Programs

Developing a Leadership Training Program

August 17, 2010 By Gail Leave a Comment

Your basic training is a success. Now you’re ready to develop your leaders. But where should you start? What topics should you include? Here are the basics.

Filed Under: Employee Coaching and Development Tagged With: continuous leadership training, developing a leadership training program, Employee Management Training, Employee Training, leadership training, leadership training program, new hire training, training, training and development, well-planned leadership training

Necessary Initial Steps For Setting Up a Mentoring Program For Your Organization

April 30, 2010 By Gail Leave a Comment

This article provides you some initial questions to be asked and plans to consider developing prior to the roll out of the mentoring program.

Filed Under: Call Center Training, Employee retention, Human resources Tagged With: employee mentoring, Mentoring, mentoring program, necessary initial steps, necessary initial steps for setting up a mentoring program for your organization, new hire, new hire mentoring, New Hire Orientation, new hire training, program

How Does Your Organization View the Training Group?

April 17, 2010 By Gail Leave a Comment

Many organizations do not view the training group as a strategic function. As the head of a training group, you want to be seen as strategic. What you do adds value to the organization.

Filed Under: Call Center Training Tagged With: Employee Training, how does your organization view the training group, New Hire Orientation, new hire training, old training courses, presentation skills, training, Training Group, training program participants, training skills

The Advantages of a Training Needs Analysis

April 17, 2010 By Gail Leave a Comment

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Too often, businesses and organizations buy training. Regrettably, the training is “off the shelf” and generic. What most organizations need is a laser approach to training.

Filed Under: Call Center Training Tagged With: Employee Training, New Hire Orientation, new hire training, presentation skills, regular training courses, successful business trainer, the advantages of a training needs analysis, training, training needs analysis, training skills

Human Resources Training – How to Implement Ethical Practices

April 14, 2010 By Gail Leave a Comment

In HR training leaders learn how to set an example for team members by being the role model and displaying ethical behavior at all times.

Filed Under: Call Center Training, Human resources Tagged With: Employee Training, New Hire Orientation, new hire training, presentation skills, training, training skills

New Hire Orientation

April 1, 2010 By Gail Leave a Comment

Below, we provide eight tips on how to coordinate both orientation and new hire legal compliance into an organized process.

Filed Under: Call Center Training, Human resources Tagged With: Employee Training, New Hire Orientation, new hire training, presentation skills, training, training skills