CallCenterBestPractices.com » motivation

Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages

Gail — Sat, 26 Jun 2010 03:27:21 +0000

Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages

Coaching does not just happen without an organizational culture that supports coaching and a coaching plan. Successful coaching involves six key stages: (1) create a coaching climate, (2) investigate the coaching opportunities, (3) develop a coaching plan, (4) discuss the coaching opportunities with the employee, (5) coach the employee, and (6) evaluate the coaching process.

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Every Leader Should Understand How Rewards and Recognition Motivate

Gail — Fri, 04 Jun 2010 03:42:58 +0000

Every Leader Should Understand How Rewards and Recognition Motivate

Once you’ve set standards, let your team members know what to expect if they meet or exceed the standards that have been a mutually agreed. The leader should be absolutely clear about potential rewards for meeting these goals. This means that the leader explains what is in it for them and then facilitates their path to meeting the standards.

One of the problems that a lot of people face at work is that they don’t know exactly what’s expected of them and how it is measured. This means that they are unable to modify their work behavior to meet these unspoken requirements. The only way they can succeed is to guess. If they guess wrong they put an awful lot of effort in the wrong direction.

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Job Satisfaction Versus Employee Engagement

Gail — Mon, 24 May 2010 04:30:02 +0000

Job Satisfaction Versus Employee Engagement

Managers want to fulfill their employee’s needs so that they are content with their pay, hours, and level of flexibility. Managers strive for employee satisfaction. But does job satisfaction equal employee engagement?

Consider Connie. She is an assembly line employee who is satisfied with her job. Her job means steady employment. She feels satisfied with her pay (at least it’s better than most of the jobs she could find down the street). She starts at 7:00 in the morning and gets off in time to pick up her seven-year-old from school. It meets her needs. However, for Connie, it’s just a job. She can’t say she looks forward to coming to work, and she doesn’t find herself motivated to perform her best.

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Employee Engagement After the Recession

Gail — Mon, 24 May 2010 03:37:45 +0000

Are you concerned that your call center will be effected by increased attrition once the recession is over?

Employee Engagement After the Recession

In a healthy economic market, workforce attrition fluctuates naturally with recruiting and hiring. However, during the last 18 months, hiring has decreased and voluntary turnover has slowed to a halt. Pent-up attrition has grown as employees who had intentions to leave their organization decided to stay and ride out the storm.

In addition, the pressure and job insecurity that has accompanied the economic downturn has reduced job satisfaction and employee engagement.

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Seven Low Cost High Impact Employee Reward Strategies

Gail — Tue, 04 May 2010 03:07:12 +0000

During tough economic times, no one is going to believe that money isn’t a motivator, of course it is. A well run employee bonus program can go a long way in helping you reach your business goals. But money is NEVER everything. And while we’re told that better times are on their way, your small business is still feeling the pinch. You know that you need to reward employees for contributions that go above and beyond their cubical walls but how do you do that without breaking the bank? Here are seven low cost high impact ways to do just that.

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Leadership Essentials in a Recovering Economy

Gail — Tue, 27 Apr 2010 23:09:41 +0000

The worst is hopefully behind us, but there is no doubt our economy is slowly recovering from one of the worst recessions in history. As many businesses struggle to climb out of an unfortunate 2009, there have been emotional strains within organizations that need to be somehow addressed. It starts with the company’s leadership.

Leadership has an unusual opportunity to keep the organization from slipping financially, emotionally and productively, and actually thrive during an irregular economy. Here are five practices that will help lay the foundation for future growth.

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Long-Term Organizational Success Requires Employee Engagement

Gail — Tue, 27 Apr 2010 03:35:02 +0000

Lately many organizations have questioned why their employees’ lack of motivation makes their days less and less productive. In down economic times, it has become progressively more difficult for leaders in an organization to keep spirits and productivity at their highest level.

To solve this issue, leaders of an organization must build a culture where employees feel personally valued, have a sense of purpose, and have the ability to make decisions.

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Getting Better Team Results

Gail — Fri, 23 Apr 2010 12:29:30 +0000

A team exists to deliver results. If you are the leader of the team, what can you do to get better results?

Tip 1: Be clear about the end goal

Every team needs to have a clear goal or outcome to achieve. Despite this, leaders often struggle to get a clear goal. When this happens, the team’s energies are expended on guessing what is required rather than on delivering the result. Make the end goal crystal clear.

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What is the Difference Between Highly Engaged Employees and Moderately Engaged Employees?

Gail — Tue, 02 Mar 2010 10:17:30 +0000

I suspect everyone can define a disengaged employee so we will focus on disengagement (the symptoms and costs) in a separate article. How do you define a highly engaged employee and how is this different from a moderately engaged employee? Is the difference the results you achieve?

Possibly or is it related to the right behaviors and attitudes!Certainly hard work is one contributing factor to high engagement but not the only factor. Let’s take a closer look at the difference.

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Benefits of an Engaged Employee

Gail — Mon, 01 Mar 2010 13:42:29 +0000

Employee engagement is a hot topic in corporate strategy meetings and leadership conferences, but not everyone knows exactly what it means. Employee engagement is when employees are happy in their job, focused on the tasks assigned to them, and ultimately make the right choices to better the company.

Having engaged employees can provide many benefits to your company that will increase the business’ overall success.

Employees who are completely committed to their jobs are the driving force for the success of a business. A high level of engagement among the workers in a company will create a situation where there are solid business decisions being made, and work time is being used for productive tasks that are business related.

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