When we are managers, supervisors and leaders, we build workplace relationships – and we do it for a reason. We want to achieve successes and we need to do this through our people. This is the bottom line for the interactions we take our part in…
Creating Effective Employee Relationships – All About the Bottom Line
February 7, 2010 By Leave a Comment
May’s Feature Article- Morale Building
March 11, 2009 By Leave a Comment
How to Acknowledge People without Turning Them Off Jody Urquhart Find Out if Your Award Program Is Doing More Harm Than Good Four Keys to a Good Acknowledgment Learn How to Create a Personalized Rewards Program· How to Reward “Soft Skills” Fifty-five Ways to Personally Reward Employees Does acknowledging employees impel them to explore their [...]
Fun in the Workplace…No Way!
March 11, 2009 By Leave a Comment
By Angela Burmeister, Phone Pro Trainer As a trainer with PHONE PRO, I have been to many call center environments. Some of you might already be one of our many clients! If you are, then you have already been reaping the benefits of fun and humor in a training environment. When learning is fun, it [...]
Change is Good!
March 6, 2009 By Leave a Comment
By Jane Schulte Somehow the thought of any real change causes a tightening in your chest, a lump in your throat and a burn in your stomach. Why? Change evokes fear automatically as a human response. Since the beginning of time, mankind has grappled with change. We all know stories or have loved ones or [...]
Quality Flag
March 6, 2009 By Leave a Comment
Let’s Fire Up the Teams to Drive Quality! By Gail Yahner No doubt about it, maintaining high standards of quality in the call center world can be a challenge. Call Center information changes are more frequent than the weather changes in Texas and I’m sure that you have heard the old saying about Texas weather. [...]
