Enabling Fun

March 11, 2009 by Admin  
Filed under Performance Management

So why should we even be thinking about Enabling Fun, it’s a natural thing, isn’t it? Well, wouldn’t we like to think so. But look around most offices, shops and other workplaces. Do you see much fun going on around there? Hmmm – not always.

Here’s why. Many people hate their job.

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Team and Individual Competition Ideas

March 6, 2009 by Admin  
Filed under Call Center Quality

We have found that creating healthy competition between individuals and teams creates a positive buzz to achieve top performance. When done well this type of competition encourages team members to show their creativity to meet goals and pride in their own performance. Here is an ideas for team and individual competitions.

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Games to Increase Productivity

March 5, 2009 by Admin  
Filed under Performance Management

Try these three ideas to increase productivity.

Grab Bag

Purpose: To increase productivity

Description: Prior to the start of a shift, the supervisor purchases a roll of tickets, similar to those used at amusement parks or theaters.  On 250 of the tickets, the supervisor writes a message (i.e., candy bar, soda pop, dress down, supervisor gets on the phone, no prize, etc.) and places them in a jar on the supervisor’s desk.  Any remaining tickets are kept for future contests.  At the pre-shift meeting on the day of the contest, the supervisor tells the team that, after making a sale, individuals will draw a ticket from the jar.  The contest continues throughout the shift.

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Call Center game- Rummage Sale

March 5, 2009 by Admin  
Filed under Performance Management

morale builderHere is another production floor promotion made to increase productivity. We call this one….Rummage Sale

Purpose: To increase productivity

Description:

Supervisor asks each team member to bring an item from home to contribute to a team rummage sale.  The items are displayed on a table in the team area.

Early in the shift, the supervisor places a purchase price of no less than $5 on each item.  As soon as a representative is at 100% of their goal for the day, the supervisor provides the individual with $5 in play money.  After each additional net sale, the representative receives $5 in play money.

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