The Future of Quality How is Your Centers Quality? You probably would say that your center or team scores in the 90’s, right? Almost all success in business is determined by numbers, right? Hmmm, well maybe. It all depends on who you ask. And it all depends what factors you look at. Profitability of an [...]
Providing Feedback
March 5, 2009 By Leave a Comment
Providing Feedback to Improve Quality In many centers quality is measured by call monitoring. Whether monitoring is the responsibility of the team supervisor or a dedicated quality assurance representative, feedback on the actions taken on calls is vital to improving and sustaining a high quality score. Here are some tips for providing feedback to those [...]
