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Geese And Business Are Not That Different

September 21, 2011 By Gail 3 Comments

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Great leaders attract people who think like them, are not threatened by other people with great potential, and they model the leadership they desire.

Filed Under: Employee Motivation, Performance Management Tagged With: common vision, direct mail marketing, direct marketing blog, direct marketing company, geese and business, geese and business are not that different, important business teams, management, Performance Management, premier advantage marketing

Leadership Advice – How to Lead, Not Manage

September 19, 2011 By Gail Leave a Comment

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Although the best leaders have also been superb managers, the skills required of managers and leaders are significantly different.

Filed Under: Call Center Manager Tagged With: chief operating officer, effective leaders, leaders, leadership advice, leadership advice 8211 how to lead not manage, management, Manager, superb managers, team leader, true leaders

Project Management – Seven Key Secrets to Successful Delivery Every Time

August 9, 2011 By Gail Leave a Comment

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What is it then that makes a successful Project Manager? How do you survive all the challenges and hurdles? There are Seven key secrets to Successful delivery.

Filed Under: Call Center Manager Tagged With: good project manager, management, project management, project management 8211 seven key secrets to successful delivery every time, project management tools, project manager, successful delivery, successful project, successful project management, successful project managers

Bad Business News: A Speech That Speakers Need To Be Able To Give

June 26, 2011 By Gail Leave a Comment

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Speakers who master the art of delivering bad business news will find that they have become more valuable. This type of speech will never be easy to give, but learn to do a good job of it and you’ll always be in demand…

Filed Under: Call Center Manager, Human resources Tagged With: bad business, bad business news, bad business news a speech that speakers need to be able to give, bad news, business news, delivering bad news, management, presentation skills, speakers, speakers need

Developing Leadership Skills in Business

April 15, 2011 By Gail Leave a Comment

Whether a person is born a leader or has to be trained for the position, anyone who puts in the time and effort can learn the skills that it takes to be successful.

Filed Under: Call Center Manager Tagged With: business environments, developing leadership skills, developing leadership skills in business, leadership skills, management, Manager, sigma training, Six Sigma, team leader, team members

Does MBWA Really Work?

February 21, 2011 By Gail Leave a Comment

MBWA – Management by Walking Around. Many of today’s front line leaders do not do their MBWA because they say it is not their style

Filed Under: Call Center Manager Tagged With: breakout training sessions, does mbwa really work, greater team focus, gregg gregory, line leaders, management, managing employees, many leaders, MBWA, work

Feedback Mantra to Fix Difficult Behaviour

December 15, 2010 By Gail Leave a Comment

Among the wide range of human types, there are always a few people who are more difficult to deal with than others.

Filed Under: Call Center Manager Tagged With: difficult person interacts, employee behavior, feedback mantra, feedback mantra to fix difficult behaviour, fix difficult behaviour, leadership development programs, management, managing employees, soft skills trainer, the other person

Underperformance in the Workplace – The Leader’s Responsibility

November 26, 2010 By Gail Leave a Comment

After listening to the arguments for dismissing employees for underperforming I would like to challenge the Employer to take a look at “the man in the mirror”. We cannot change anyone except ourselves.

Filed Under: Call Center Manager, Performance Management Tagged With: excellent communication skills, good leaders, high performance, high performance behaviours, leader, leaders, man in the mirror, management, Performance Management, underperformance in the workplace 8211 the leader8217s responsibility

Multitasking – The Grand Illusion!

September 14, 2010 By Gail Leave a Comment

Multitasking is the scourge of modern day society. It is the root cause of poor listening, poor communication, and sloppy execution of many day-to-day tasks.

Filed Under: Performance Management, Time Management Tagged With: central processing unit, conscious mind, management, multitasking, multitasking 8211 the grand illusion, one thing, Performance Management, singular ringing telephone, subconscious mind, the conscious mind

Working With HR To Accomplish Management Missions and Goals

August 15, 2010 By Gail Leave a Comment

Working with your companies Human Resource department is crucial when trying to obtain mission and goal based results. By getting HR involved during the planning process, you ensure management and support staff is held accountable for their decisions and actions.

Filed Under: Human resources Tagged With: companies human resource, goal based results, Human Resource, human resource department, human resource staff, Human resources, management, management missions, support staff, working with hr to accomplish management missions and goals