Description: This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills. Objectives: By the end of this module, you will be able to: Identify the importance of listening in the communication process. Improve your listening skills. [...]
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Listening Skills
Filed Under: Call Center Manager, Call Center Supervisor, Call Center Training Tagged With: listening
Are You Listening?
By Carole Sue Jones Are you listening, really listening? Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires attention and practice, and a skill that is essential to all Call Center employees. We listen to gather facts, form opinions, make decisions [...]
Filed Under: Call Center Training Tagged With: Call Center Training, listening
