In just about every workshop that I run, the subject of communication comes up as a key skill. Specifically, listening is one of the things that people want leaders to do better.
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Leadership Success – How To Be A Better Listener
Filed Under: Call Center Employees, Workplace Communication Tagged With: better listener, communication, Communication Skills, free weekly leadership, how to be a better listener, leadership and management, leadership success, leadership success 8211 how to be a better listener, Listening Skills, management success tips
How to be a Great Supervisor
We borrowed the following tips from Dr. Elliott Jaffa, from the University of Maryland. Below you will find 14 characteristics that great managers have and take the time to develop. We chose these 14 because they make fit based on the type of situations we regularly see in call centers. Give them a try and [...]
Filed Under: Call Center Supervisor Tagged With: Listening Skills, Supervision
Good Listeners
Now let’s examine good listening skills. To be a good listener, you must be an active listener. Remember that we said listening is an active search for meaning. Active listening is the process of feeding back to the speaker what we as listeners think the speaker meant. This process takes time, focus, and concentrated energy. [...]
Filed Under: Call Center Training Tagged With: Listening Skills
