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What Is Magic About the Number Three in Curriculum Design?

July 18, 2011 By Gail Leave a Comment

notebook

Following the principles outlined in the eight triads below will significantly improve the likelihood that the training you design will effectively achieve the desired learning results.

Filed Under: Call Center Training, Human resources Tagged With: Call Center Training, Curriculum Design, curriculum designer trainer, Employee Training, key content template, Learning, learning style model, right training program, Training Program, what is magic about the number three in curriculum design

How to Facilitate Learning Activities

February 28, 2011 By Gail Leave a Comment

the learning experience to be effective, the learners need to: (1) see a completed worked example, (2) practice completing partially worked example, and then (3) work either independently or in small groups to complete a third example.

Filed Under: Call Center Training Tagged With: deborah spring laurel, how to facilitate learning activities, human resource development, Learning, learning process, practice example, three-step learning process, training, training time, training tips

Workplace Learning – How to Improve Workplace Learning Effectiveness for Better HR Management

October 12, 2010 By Gail Leave a Comment

Here are the top three (of 10) best practice steps that you can implement to improve your workplace learning practices. For HR Managers, these steps are essential to ensuring that workplace learning is an effective investment in business growth.

Filed Under: Call Center Training, Employee retention, Human resources Tagged With: Employee Training, hr management, Human resources, Learning, specific skills sets, the enterprise, workforce development plans, workplace learning, workplace learning 8211 how to improve workplace learning effectiveness for better hr management, workplace learning effectiveness

Ten Ways to Make Your Training ‘EnterTraining’

October 3, 2010 By Gail Leave a Comment

As Trainers we know that we must keep our audience engaged and attentive for the program to have any chance of success, hence the concept of EnterTraining…a combination of entertainment and training.

Filed Under: Call Center Training Tagged With: Employee Training, key point, Learning, ten ways, ten ways to make your training 8216entertraining8217, training, Training Design, Training Program, training tips, use pop culture

The Three Methods of Learning

July 3, 2010 By Gail Leave a Comment

While speaking with a client recently, I was asked to help train her leadership team on how to coach employees. Once we discussed what the needs were, the client asked, “Can we do it in two hours?”

Filed Under: Call Center Training Tagged With: amount of time, facilitation, instruction, Learning, learning process, Methods of Learning, priority learning, retention rate, the three methods of learning, training

Adding Value With Blended Learning

June 8, 2010 By Gail Leave a Comment

hiring

Many trainers particularly in the current climate are expected to do more with less and less, so is blended learning the saviour of the training department and the training designer who wishes to see learning objectives met even under financial constraints?

Filed Under: Call Center Training, Employee Coaching and Development Tagged With: adding value with blended learning, Blended Learning, instructional design services, Learning, management training consultant, new professional skills, possible cash investment, training, training designer, training methods

How to Engage Adult Learners – Six Steps to Adult Learning Success

May 25, 2010 By Gail Leave a Comment

If we want adults to feel involved so that learning will occur, there are six training design steps that will achieve the necessary level of involvement and set them up for success.

Filed Under: Call Center Training Tagged With: adult learning, adult learning success, different learning levels, Employee Training, how to engage adult learners 8211 six steps to adult learning success, Learning, learning activities, training, training design steps, unsuccessful learning experiences

Get Clear About Blended Learning

April 28, 2010 By Gail 1 Comment

How do we define “blended learning”? Why is it so difficult to get our heads around it? It’s what we’ve been doing in training for some time now but we’re increasing seeing great results from using these methods, especially cost and time savings.

Filed Under: Call Center Training Tagged With: adult learning theory, Blended Learning, employ culinary metaphors, Employee Training, get clear about blended learning, infinite variety offer, Learning, learning objectives, rrefresher training, social networking media