The Three Methods of Learning

July 3, 2010 by Gail  
Filed under Call Center Training

The Three Methods of Learning by Craig Twombly

While speaking with a client recently, I was asked to help train her leadership team on how to coach employees. Once we discussed what the needs were, the client asked, “Can we do it in two hours?” The answer to the question is fairly vague – yes and no.

There are several factors to consider when training and one is the knowledge base of the audience and the other is the retention rate you wish to gain.

While some training only needs engagement of the audience, others will only need knowledge transfer. The most important question I will often ask is, “How much do you want the group to execute on?” Each one requires a specific amount of time and will determine if time will allow.

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