Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages
June 25, 2010 by Gail
Filed under Employee Coaching and Development
Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages
Coaching does not just happen without an organizational culture that supports coaching and a coaching plan. Successful coaching involves six key stages: (1) create a coaching climate, (2) investigate the coaching opportunities, (3) develop a coaching plan, (4) discuss the coaching opportunities with the employee, (5) coach the employee, and (6) evaluate the coaching process.
Understanding Individual Behavior: Motivation
July 9, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor
Description:
This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.
Objectives:
By the end of this module, you will be able to:
- Explain the supervisor’s role in helping employees achieve satisfaction of their needs.
- Identify motivational strategies that can be applied in work situations.
- Properly utilize motivational strategies.
Module Contents:
- Definition of Motivation
- Two Dimensions of Motivation
- 5 Characteristics of Motives
- Theory X Theory Y
- What Do People Want from their Jobs?
- Motivator Hygiene Theory
- Hierarchy of Needs Theory
- Discovering Your Needs
- Needs Analysis
- Motivating Workers
- Case Studies
