How to be a Great Supervisor

February 27, 2009 by Admin  
Filed under Call Center Supervisor

Reference: http://www.health.umd.edu/fsap/supervisor.html

  1. Great managers understand that their first priority is maintaining productive relationships with their employees. It is only through these relationships that the second priority “getting the work out” can get accomplished.
  2. Communicate clearly by giving clear instructions. Do not assume that employees automatically know what you need.
  3. Catch the employee doing something good. This helps build up their self-confidence and self-esteem. It also goes a long way in helping to build the relationship between the two of you (see above)
  4. Take the time to listen.

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