Hiring | CallCenterBestPractices.com - Part 2

Performance Profiles: The Building Blocks of an Evidence-Based Talent Strategy

May 9, 2011 By Gail Leave a Comment

To effectively tap into and improve your workforce, you will need an evidence-based talent strategy that provides you with these elements: proof of its efficiency, real data, better people for your jobs, and a substantiated, strong ROI.

Filed Under: Employee retention, Human resources Tagged With: Employee Retention, evidence-based talent strategy, hiring, job analysis, performance profile, performance profile creation, performance profile process, performance profiles, performance profiles the building blocks of an evidencebased talent strategy, profile creation process

Why Executive On Boarding Makes Sense For Insiders As Well As New Recruits

March 23, 2011 By Gail Leave a Comment

Effective management on boarding, also known as integration and assimilation, has proven a wise insurance policy engaged to follow up any investment in executive search. …

Filed Under: Call Center Training, Human resources Tagged With: executive search, executive search firm, hiring, Human resources, human resources executives, human resources leaders, new employee, onboarding, senior human resources, why executive on boarding makes sense for insiders as well as new recruits

How Talent Management Works

January 17, 2011 By Gail Leave a Comment

Talent management is the identification and development of key members of staff in an organization. If you want to find out more about how and why it is important to your organization then you should read this article. Here you will learn all about talent management and how it can help you.

Filed Under: Human resources Tagged With: hiring, how talent management works, Human resources, long term success, ongoing employee evaluation, organization long term, senior management team, talent management, talent management program, talent management strategies

Can A Company’s HR Solutions Make A Difference In Its Customer Service?

January 15, 2011 By Gail Leave a Comment

Our HR solutions did make a difference. We looked for people with a customer service-orientation with a good technical background and work history. We also made sure that they got regular feedback. We were able to restrict turnover, which was unusual for the type of business we were in.

Filed Under: Customer Care, Human resources Tagged With: can a company8217s hr solutions make a difference in its customer service, company vice president, customer service, customer service-orientation, excellent customer service, grayhill hr solutions.com, hiring, HR solutions, Human resources, sales floor

A Dozen Tips For Creative Recruiting

January 2, 2011 By Gail Leave a Comment

When it comes to recruiting employees, small businesses are at a definite disadvantage. Often unable to offer the “big benefits” and top salaries of their larger competitors – and unwilling to spend substantial dollars on recruitment costs – they find their applicant pools shrinking rapidly.

Filed Under: Employee retention, Human resources Tagged With: a dozen tips for creative recruiting, Creative Recruiting, creative recruitment techniques, dozen tips, Employee Recruiting, employee referral programs, hiring, movie theatre advertising, numerous online recruitment, strategic planning initiatives

10 Talent Acquisition Best Practices For 2011

August 24, 2010 By Gail Leave a Comment

A good talent acquisition process could always help an organization to hire better employees and improve the recruitment ROI. After discussing with HR practitioners and consultants in major organizations, we have summarized 10 talent acquisition best practices to share with you in this article.

Filed Under: Human resources Tagged With: 10 talent acquisition best practices for 2011, acquisition best practices, court record search, employee hiring, employment background check, hiring, pre-employment background check, pre-employment screening questionnaire, Talent Acquisition, talent acquisition process

Tips For Hiring in High Turnover

July 11, 2010 By Gail Leave a Comment

Here are 8 tips that helped me succeed with my recruitment project when hiring for a company with a low staff retention rate.

Filed Under: Human resources Tagged With: current hiring need, high turnover, high turnover rate, hiring, Human resources, Recruiting, Staff Retention, time and money, tips for hiring in high turnover, turnover rate

How to Avoid Promoting People Who Will Fail

July 8, 2010 By Gail 1 Comment

Why do we continue to assume that a person’s success in one area will have any relevance to their likelihood to succeed with promotion to a higher level? Because we’ve made no distinction between skills, knowledge or talent

Filed Under: Employee Coaching and Development Tagged With: excellent sales, excellent sales person, good sales manager, hiring, how to avoid promoting people who will fail, internal promotions, leadership levels, on-line training courses, promoting from within, sales person

Welcoming New Employees – 5 Great Ways to Success

July 6, 2010 By Gail Leave a Comment

Welcoming your employees is a crucial part of promoting your company’s success. This task is not solely based on the human resource department but more on your collaboration as a business owner, company manager or supervisor.

Filed Under: Human resources Tagged With: hiring, Human Resource, human resource department, human resource hiring, human resource puzzle, new employees, onboarding new employees, orient new employees, usual hiring process, welcoming new employees 8211 5 great ways to success

Relational Leadership Skills – Be a Person, Not a Title

May 5, 2010 By Gail Leave a Comment

Let’s talk about a basic relational leadership style for a minute. This starts with self-awareness. Who are you and what do you value? What are your strengths and where do you struggle?

Filed Under: Call Center Manager Tagged With: hiring, leadership skills, Manager, promoting from within, promotions, relational leadership, relational leadership process, relational leadership skills, relational leadership skills 8211 be a person not a title, relational leadership style