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Frustration at Work: What To Do When Generation Y Walks Out of Employee Training

October 9, 2011 By Gail Leave a Comment

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Bottom line, you may be surprised by the characteristics of Gen Yers in the workplace but, learning to manage them starts with learning about generational differences.

Filed Under: Employee Coaching and Development, Workplace Communication Tagged With: Employee Training, frustration at work what to do when generation y walks out of employee training, gen yers, Generation Y, generational gap coaching, good leadership, tinker barnett, Workplace, workplace communication, yers enter workplaces

Pre Employment Screening and Generation Y

September 22, 2011 By Gail Leave a Comment

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Generation Y is vastly different from the generations who came before. A major difference is their ‘tech savvy-ness’.

Filed Under: Employee retention, Human resources Tagged With: employment screening, employment screening solutions, Generation Y, hiring, Hiring process, Human resources, Pre Employment Screening, pre employment screening and generation y, pre-employment screening policy, pre-employment screening process

How To Train Generation Y in Customer Service

June 17, 2011 By Gail Leave a Comment

There has been a definite change in the level of customer service over the years, both in what people expect from employees and what employees expect from customers.

Filed Under: Call Center Training, Customer Care Tagged With: call center customer care, customer care, customer service, customer service training, effective customer service, exceptional customer service, Generation Y, generation y employees, how to train generation y in customer service, outstanding customer service

What Makes You Happy – At Work?

June 3, 2011 By Gail Leave a Comment

That brings me to this question. What makes you happy? – and let’s keep this at work for now. Is it feeling valued? Or maybe it is the supportive environment you work in?

Filed Under: Employee Motivation Tagged With: breakout training sessions, design cooperative teams, different generations, employee morale, Employee Motivation, Generation X, Generation Y, generation y employees, greater team focus, what makes you happy 8211 at work

Computer Training – Should You Train Gen Y Employees?

January 10, 2011 By Gail Leave a Comment

The thought of spending actual money on training them might seem like a waste. But is it?

Filed Under: Call Center Training Tagged With: business training, computer training, computer training 8211 should you train gen y employees, Employee Training, expertise utilize technology, Gen Y Employees, Generation Y, generation y employees, pc training experts.com, training

Training Generation Y – Can We Keep Up?

November 7, 2010 By Gail Leave a Comment

I am generation X, as are most of our team members so creating a training program for generation Y has been interesting, challenging and slightly complicated.

Filed Under: Call Center Training, Employee retention, Human resources Tagged With: corporate training slides, Employee Training, Generation X, Generation Y, individual travel blogs, training, training generation, Training Generation Y, training generation y 8211 can we keep up, Training Program

Generation Y – Will They Ever “like” Work?

May 1, 2010 By Gail Leave a Comment

It is the traditional nature of older generations to despair over those that follow them and judging by history, Generation Y is not going to destroy the world.

Filed Under: Human resources Tagged With: employment, Gen X Hiring, Gen Y Hiring, Generation X, Generation Y, generation y 8211 will they ever 8220like8221 work, generational recruiting, hiring, humane resources, Recruiting

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