Stupid Games are invaluable in teaching business groups that are interested in improving performance and doing that in a way that produces results. ‘Stupid Games’
Sales Games- From Call Center Games
March 11, 2009 By Leave a Comment
Here is a selection from our product “Call Center Games“. This booklet contains over 100 activities to use with your teams to drive sales, motivate performance, and just have some fun as a team. Learn more about the complete product by visiting http://motivators.righttolead.com/. Description: Prior to the shift the supervisor prepares 10 – 15 3×5” [...]
Team and Individual Competition Ideas
March 6, 2009 By 1 Comment
We have found that creating healthy competition between individuals and teams creates a positive buzz to achieve top performance. When done well this type of competition encourages team members to show their creativity to meet goals and pride in their own performance. Here is an ideas for team and individual competitions. Please Login or Register [...]
Quality Flag
March 6, 2009 By Leave a Comment
Let’s Fire Up the Teams to Drive Quality! By Gail Yahner No doubt about it, maintaining high standards of quality in the call center world can be a challenge. Call Center information changes are more frequent than the weather changes in Texas and I’m sure that you have heard the old saying about Texas weather. [...]
Games to Increase Productivity
March 5, 2009 By Leave a Comment
Try these three ideas to increase productivity. Grab Bag Purpose: To increase productivity Description: Prior to the start of a shift, the supervisor purchases a roll of tickets, similar to those used at amusement parks or theaters. On 250 of the tickets, the supervisor writes a message (i.e., candy bar, soda pop, dress down, supervisor [...]
Call Center game- Rummage Sale
March 5, 2009 By Leave a Comment
Here is another production floor promotion made to increase productivity. We call this one….Rummage Sale Purpose: To increase productivity Description: Supervisor asks each team member to bring an item from home to contribute to a team rummage sale. The items are displayed on a table in the team area. Early in the shift, the supervisor [...]
Games, Games and more Games
March 5, 2009 By Leave a Comment
QUARTER TOSS Purpose: To increase productivity Description: The supervisor places a 3-lb size coffee can twenty feet from a starting line. Ten feet from the starting line, or half the distance to the coffee can, the supervisor places a 14×12” waste basket. Each time a team member gets a sale, they can attempt to throw [...]
Contests In Call Centers
February 26, 2009 By Leave a Comment
By Paula Davis-Donald The groups I assist with Quality Support consist of repair technicians who were at one time only working/resolving trouble tickets that were queued to them by a customer support team. The customer support team had the job of communicating with the customer status of ticket, and resolution based upon the notes provided [...]
