Sales Games- From Call Center Games

Here is a selection from our product “Call Center Games“. This booklet contains over 100 activities to use with your teams to drive sales, motivate performance, and just have some fun as a team. Learn more about the complete product by visiting http://motivators.righttolead.com/.

Description: Prior to the shift the supervisor prepares 10 – 15 3×5” cards which have the same value (i.e., dress- down pass, extra 5 minutes at break, summer dress- down pass, etc.).The cards are kept in a container on the supervisor’s desk. At some time in the shift, the supervisor announces that for every sale in the next 10 minutes, the representatives will select a card from the container on the supervisor’s desk.

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Team and Individual Competition Ideas

We have found that creating healthy competition between individuals and teams creates a positive buzz to achieve top performance. When done well this type of competition encourages team members to show their creativity to meet goals and pride in their own performance. Here is an ideas for team and individual competitions.

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Quality Flag

Let’s Fire Up the Teams to Drive Quality!

By Gail Yahner

No doubt about it, maintaining high standards of quality in the call center world can be a challenge. Call Center information changes are more frequent than the weather changes in Texas and I’m sure that you have heard the old saying about Texas weather.

If You Don’t Like the Weather in Texas… stick around a minute…it’ll change!

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Games to Increase Productivity

Try these three ideas to increase productivity.

Grab Bag

Purpose: To increase productivity

Description: Prior to the start of a shift, the supervisor purchases a roll of tickets, similar to those used at amusement parks or theaters.  On 250 of the tickets, the supervisor writes a message (i.e., candy bar, soda pop, dress down, supervisor gets on the phone, no prize, etc.) and places them in a jar on the supervisor’s desk.  Any remaining tickets are kept for future contests.  At the pre-shift meeting on the day of the contest, the supervisor tells the team that, after making a sale, individuals will draw a ticket from the jar.  The contest continues throughout the shift.

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Call Center game- Rummage Sale

Here is another production floor promotion made to increase productivity. We call this one….Rummage Sale

Purpose: To increase productivity

Description:

Supervisor asks each team member to bring an item from home to contribute to a team rummage sale.  The items are displayed on a table in the team area.

Early in the shift, the supervisor places a purchase price of no less than $5 on each item.  As soon as a representative is at 100% of their goal for the day, the supervisor provides the individual with $5 in play money.  After each additional net sale, the representative receives $5 in play money.

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Games, Games and more Games

QUARTER TOSS

Purpose: To increase productivity

Description:

The supervisor places a 3-lb size coffee can twenty feet from a starting line.  Ten feet from the starting line, or half the distance to the coffee can, the supervisor places a 14×12” waste basket.  Each time a team member gets a sale, they can attempt to throw a quarter (provided by the supervisor) into either the coffee can or the waste­basket.  If the quarter lands in the wastebasket, the rep. retrieves the quarter and keeps it.  If the rep. misses the wastebasket or misses the coffee can, the quarter is placed in the coffee can.  If the individual throws the quarter into the coffee can, they can keep all the quarters in the can at that time.

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Contests In Call Centers

By Paula Davis-Donald

The groups I assist with Quality Support consist of repair technicians who were at one time only working/resolving trouble tickets that were queued to them by a customer support team. The customer support team had the job of communicating with the customer status of ticket, and resolution based upon the notes provided by the repair technicians. However, to provide better service to our customers our company, a one stop shop if you will, decided to allow the Customer Care group to only handle billing issues, and have the repair technicians not only work trouble tickets, but also take the initial call from the customer, and provide them with status updates, resolution, etc. These technicians are unique in that they are required to master two very distinct skills sets. Not only do they need technical expertise in the products we support, but they also need to know and understand the fine art of customer service.

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