Tag Archives: frontline manager


3 Steps To Call Center Best Practices

Achieving outstanding performance in your call center is really not as difficult as it may sound. … and I have a webinar event to prove it. In fact on this webinar I’m going to show you and your front-line leadership 3 simple call center performance that work extremely well.  

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Employee Engagement: What’s in a Word?

The words “employee engagement” are being used (or possibly over-used) in recent discussions in the business community regarding employee attitudes and performance in the workplace.

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