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10 Quick Tips For Using Flip Charts

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Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.

Presentation Skills – How to Generate Group Discussions

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Promoting group discussions makes your presentations more interactive, allows you to generate better group decisions and improves your team’s performance.

What is a Trainer? What is a Facilitator?

By Guila Muir Recently, I’ve noticed that some corporations call their trainers “facilitators.” I can only assume this is meant to be shorthand for “facilitator of learning.” However, is “facilitator” really an appropriate term when the “facilitator” uses only lecture and Power Point? Are facilitating a strategic planning session and teaching someone how to do [...]

How To Create A Powerful First Impression

By Mic Farris You’ve heard it a hundred (if not a thousand) times: You never get a second chance to make a first impression. Yeah, yeah, yeah… So, is this going to be another one of those articles? Well, no, but I’ll have to admit, there is truth about the whole first impression thing… It [...]