
Here is an article by Mike Aoki for our call center trainers with tips on using flip charts.
Call Center Performance Success Insider's Club
By Guila Muir Recently, I’ve noticed that some corporations call their trainers “facilitators.” I can only assume this is meant to be shorthand for “facilitator of learning.” However, is “facilitator” really an appropriate term when the “facilitator” uses only lecture and Power Point? Are facilitating a strategic planning session and teaching someone how to do [...]
By Mic Farris You’ve heard it a hundred (if not a thousand) times: You never get a second chance to make a first impression. Yeah, yeah, yeah… So, is this going to be another one of those articles? Well, no, but I’ll have to admit, there is truth about the whole first impression thing… It [...]
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