I’ve recently been working with a group of managers who are finding it difficult to encourage their staff to evaluate their working processes in order to generate ideas for improvement (asking the question ‘what improvements can you think of’ was getting them nowhere fast!).
According to Dr. Terry Paulson, author of They Shoot Managers, Don’t They?, there are several points about effective listening that supervisors should pay attention to: [hidepost=1] Listen to understand and to assist others; promote win/win problem solving. Avoid mind reading; listen to what people are saying, not to what you expect
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