Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training.
Laughter at the Contact Center
June 2, 2010 By Leave a Comment
Regardless of how demanding your work is, there’s always room for some cheerful humor at your work place. Nothing livens the atmosphere more than someone with a good sense of humor. There’s no reason why you can’t take your work seriously and at the same time know when light-hearted moments are permissible.
A Comprehensive New Employee Orientation Program – 5 Reasons Why You Need One Now!
May 3, 2010 By Leave a Comment
In a nutshell, a comprehensive New Employee Orientation Program increases employee engagement and retention. Increased employee engagement and retention let’s you keep and earn more money.In a nutshell, a comprehensive New Employee Orientation Program increases employee engagement and retention. Increased employee engagement and retention let’s you keep and earn more money.
Corporate Training – This is Customer Service Success
April 30, 2010 By Leave a Comment
Keeping Your Training Sessions Alive
March 29, 2010 By Leave a Comment
Customer Service Skills – The 5 Key Characters
March 25, 2010 By Leave a Comment
Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star
February 22, 2010 By 5 Comments
Putting the “Service” Back in “Customer Service”
March 11, 2009 By Leave a Comment
by: pianopl123 The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not [...]
Customer Service Training Tips
March 6, 2009 By Leave a Comment
5 Simple Steps to a MAGIC Facilitation by Jeremiah Walsh As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning [...]
