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Customer Service Training

February 4, 2012 By Gail Leave a Comment

team

The importance of customer service certainly cannot be underestimated, particularly in modern times.

Filed Under: Customer Care Tagged With: customer care, customer service, customer service skills, customer service training, Customer Services, customer services departments, importance of customer service, mmm training solutions, positive customer feedback, source of information

Six Solution Steps to Employee Retention

October 16, 2011 By Gail Leave a Comment

What’s your organization’s turnover or churn rate? Has it increased over the last 18 months? If you are like 40% of firms surveyed in the Monster Intelligence report developed by Monster Worldwide, the leading global online careers company you too have noticed a significant up tick in voluntary resignations.

Filed Under: Employee retention Tagged With: brand your employment, breakout training sessions, bureau of labor statistics, customer service training, Employee Retention, generation x employees, greater team focus, human resource leaders, six solution steps to employee retention, workforce growth rate

Top 5 Customer Complaints

June 17, 2011 By Gail Leave a Comment

Customer Service

When a customer does not receive good customer service there are many outlets to express their frustration. What happens in most cases?

Filed Under: Call Center Employees, Call Center Training, Customer Care Tagged With: bad customer service, call center customer care, comprehensive customer training, customer care, customer complaints, customer service, customer service story, customer service training, good customer service, top 5 customer complaints

How To Train Generation Y in Customer Service

June 17, 2011 By Gail Leave a Comment

There has been a definite change in the level of customer service over the years, both in what people expect from employees and what employees expect from customers.

Filed Under: Call Center Training, Customer Care Tagged With: call center customer care, customer care, customer service, customer service training, effective customer service, exceptional customer service, Generation Y, generation y employees, how to train generation y in customer service, outstanding customer service

Corporate Training Fundamentals – Training Tomorrow Today

January 12, 2011 By Gail Leave a Comment

Leadership training creates the skill sets of future leaders. It also creates the knowledge base of the future on multiple corporate, personal, and professional levels. The leaders of tomorrow will develop their concepts and initiatives from the skills they learn today

Filed Under: Call Center Training Tagged With: corporate training, corporate training fundamentals, corporate training fundamentals 8211 training tomorrow today, customer service training, employer training schemes, leadership training, professional management skills, Rmployee Training, team Training, training

Effective Customer Service Training

January 2, 2011 By Gail Leave a Comment

Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees – not your customers. Customers come second.

Filed Under: Call Center Training, Customer Care Tagged With: Call Center, customer, customer service, customer service expectations, customer service improvement, customer service training, effective customer service, effective customer service training, service training efforts, strong customer service

The Three R’s of Customer Service Or “Can You Relate?”

September 14, 2010 By Gail Leave a Comment

Great customer service is a decision that starts as part of your companies mission statement.

Filed Under: Call Center Training, Customer Care Tagged With: customer service, customer service efforts, customer service survey, customer service training, external sales result, integrity drive sales, internal customer service, the three r8217s of customer service or 8220can you relate8221, time management webinar, visit core training

8 ‘Must-Haves’ In a Customer Service Training Program

September 10, 2010 By Gail Leave a Comment

But what should a customer service training program look like? Whether you are developing the program internally for your company, or contracting an outside training firm to build and deliver it, here are the seven must-haves to make it successful:

Filed Under: Call Center Training, Customer Care Tagged With: 8 8216musthaves8217 in a customer service training program, customer care, customer service, customer service delivery, customer service training, service recovery skills, service training programs, training, Training Programs, world-class customer experiences

Create a Vision For Your Customer Service Training

June 28, 2010 By Gail 1 Comment

Back this vision up with customer service training and other measures and you can transform your business for the better.

Filed Under: Call Center Training, Customer Care Tagged With: create a vision for your customer service training, customer service, customer service training, engaging service vision, excellent customer service, raffles staff members, service training programs, service vision, training, valuable customer service

Training and ROI (Return On Investment)

June 3, 2010 By Gail Leave a Comment

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training.

Filed Under: Call Center Training Tagged With: Call Center Training, class customer service, customer service skills, customer service training, return on investment, trainers, training, training and roi return on investment, training roi, world class customer