Beth Banning & Neill Gibson Do you want to increase profits dramatically? One of the best ways to do this is to focus your attention on your current customer satisfaction and good customer service skills. Profitable businesses don’t just rely on attracting new customers, they work at encouraging existing customers to buy again and to [...]
Customer Service: 3 Typical Employee Mistakes And How To Handle Them
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Customer Service and the Cattle Prod
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By Leonard Buchholz Cattle Prod Customer Service This is the most frustrating of all Customer Service experiences for most of us. It is a combination of poorly trained personnel and terrible responses that cause us to believe that the only way we can get Customer Service from the organization we are dealing with is to [...]
Good Client Relations Start Here
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By Diana Ennen Want to have the best relationships with your clients? Try these tips! Tip #1 – Come Again? It’s critical to establish right from the beginning how you will handle the communications with your clients. If e-mailing, what is the standard turnaround time that you respond back to emails. If phoning, what are [...]
Handling Complaints Without Making Things Worse
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By Mark H Silver The email comes, or the phone rings, and there’s an absolute flood pouring right at you. “Hey, you didn’t do what you said you would do. This didn’t work as advertised. You goofed!” Yup, a complaint. Ahhh! A complaint?! But you poured your heart and soul into it, how could they [...]
Tips for Curing Bad Customer Service
March 9, 2009 By Leave a Comment
By: Jill Homer Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception … poor service has become the norm. In an all-too-typical scene, a customer walks into a retail store with [...]
Foolproof Customer Service Strategies
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By: David Leonhardt Ever notice how customer service varies from store to store? You walk into some stores, and before you can say “Buzz off!” a salesperson asks “May I help you?” “No thanks.” “May I help you?” asks another. “No thanks.” “May I help you?” asks a third. When the store runs out of [...]
A MOMENT OF SUNSHINE- Are you Listening?
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By Carole Sue Jones Are you listening, really listening? Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires attention and practice, and a skill that is essential to all Call Center employees. We listen to gather facts, form opinions, make decisions [...]
The Butler and Customer Service, Indeed
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Butlers – also known as majordomos or stewards—exemplify customer service excellence. They appear impervious to insult, very much informed, up-to-date, and well mannered. What is their secret to success? Although the specific duties of butlers differ from customer service professionals tasks, the ideologies behind both jobs are identical. Please Login or Register to read the [...]
Dealing with People – Words to Avoid
March 9, 2009 By Leave a Comment
By Alan Fairweather You probably realize how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems. There are certain “trigger” words that cause people to become more difficult especially in emotionally charged situations and [...]
